• Led 0–1 end-to-end design for PANW’s 2025 flagship AI Agent product, from concept to GA launch. Defined multiple core AI design patterns (e.g., remediation, intelligent suggestion) now widely adopted across products—establishing scalable frameworks for AI oversight, consistency, and trust.

• Led design and partnered with PMs to translate business goals into UX strategy —driving $2M+ in revenue through search and filter redesign

• Collaborated with PMs to align business goals with UX strategy, driving significant revenue through redesign initiatives.

• Migrated IoT Security into a unified platform and scaled design system alignment to systematized design patterns like recommendation cards, and drive UX consistency, faster dev handoff, and 70% reuse rate across tools

• Drove 5+ cross-functional team workshops t hat build consensus on platform direction and prioritized user needs—resulting in a research+design framework adopted across engineering and product teams

• Mentored 2 junior designers to lead IoT security, improving design clarity and enabling smoother, faster collaboration with PMs and engineers

• Lead IoT security product key features, including redesigning the dashboard, innovating filers & search experience, and creating the first data visualization tool. Deliver end-to-end design experience and collaborate with multiple stakeholders such as engineers, PMs, researchers, UX writers and TPMs...

• Advocate design thinking culture and data-driven design by leading design workshops/sprints to wider stakeholders, and initiating research with PM and researchers. standardize the current workflow and design system. Increase the visibility of design and research in an engineer-driven team and improve design efficiency and outcome.

• Initiate UX research efforts, such as cross-functional workshops, to empower the “research+design” culture with broader stakeholders(PMs, TPMS, engineers, sales team)

• Collaborate with designers from three teams to establish the design system and drove the design system migration

• Working closely with engineers, PMs, designers, and content strategists to conduct product explorations and improve user experience

• Upgraded training experience by identifying users’ learning patterns and building social communities on the platform (Expected launch: Nov 2020)

• Crafted a customized and on-demand learning experience based on in-depth scenario-based user research, achieving 90% positive feedback from user testings