Designing voice and multimodal agent experiences for healthcare operations and patient access with Salesforce Agentforce.

• Developed an agent design framework adopted by multiple teams to standardize behaviors, flows, and interaction patterns.

• Partnered with PM and Engineering to turn workflows into agent specs and reusable patterns.

• Shaped multi-agent interaction models for scalable healthcare experiences.

• Transformative Project Leadership: Led the high-impact, 0-to-1 Global Contractor Management and Payment project, collaborating with 12 cross-functional teams and 50+ team members. Resulted in enhancing the company’s core value proposition and driving $20M in additional revenue with the launch of a new service offering.

• Finance Product Innovation: Spearhead the user-friendly finance solutions design within the company's B2B SaaS product, focusing on advanced workflows such as global payroll and invoicing automation.

• Enhanced Generative AI Usability: Simplified the Generative AI product user experience for 700,000+ individuals and 1,000+ companies across mobile and desktop platforms by improving complex prompting interactions.

• Boosted User Retention: Achieved a remarkable 200% increase in user retention through the successful launch of major projects, enabling users to effortlessly create customized portraits and enhancing overall engagement.

In this tenure, I have the responsibility to drive a 0-1 redesign initiative, while addressing and resolving critical challenges/issues to achieve remarkable results. In addition, I engage with developers to ensure the seamless and timely implementation of the project, demonstrating a unique skillset in bridging the gap between product design and development.

Below are some of key achievements that I attained:

• Steered the redesign of the company's critical internal response console tool, resulting in a remarkable 40% improvement in team workflow efficiency.

• Designed and developed a user-centric web3 risk and compliance management tool, significantly enhancing user experiences across API (B2D) and GUI (B2B) SaaS products, highlighting expertise in intricate solution design for diverse B2D and B2B SaaS environments.

As a UX / UI Designer, I coached and empowered cross-functional teams to ensure seamless project execution and prompt delivery, while optimizing operational efficiency. I improved the user experience of a user-friendly blockchain online wallet app focusing on senior users to mitigate fraud vulnerability. I also conducted comprehensive user research and usability testing, employing high-fidelity prototypes to optimize functionality.

Below are my key achievements that I attained:

• Oversaw the entire lifecycle of a groundbreaking 0-1 mobile app design project, spanning from conceptualizing new services within the app to their seamless implementation.

• Delivered a 45% boost in retention rates post the successful new service launch.