• Led IVR routing updates for the Capital One BackBook migration, directing 500K+ migrated Discover accounts to Capital One systems with zero service disruption; resolved edge cases and regressions across teams.

• Drove FrontBook migration by enhancing IVR logic to detect Capital One application IDs, enabling automatic mid-call routing of FrontBook customers without manual intervention.

– Designed and implemented a full-stack IVR (Interactive Voice Response) monitoring system (Spring Boot + PostgreSQL + React), tracking MM+ monthly calls and enabling real-time alerting and diagnostics.

– Delivered a self-service IVR integration for Customer Protection Services, projected to save $200K+ annually in OPEX.

– Led a team of 3 engineers to build Kafka-based logging services and AWS-hosted dashboards, improving troubleshooting speed and operational visibility.

– Modernized IVR architecture by migrating legacy VXML modules to the Omilia Cloud Platform with RESTful APIs, improving customer routing efficiency by 20%.

– Created and deployed a GitHub bot on OpenShift to enhance PR management and enforce CI/CD policies.

– Enhanced front-end performance and data presentation, improving load times by 10% and streamlining the dashboard experience.

– Built a custom ERP system (Express.js + GraphQL + MongoDB + React + AWS) to manage purchasing, HR, and inventory, enabling the business to scale efficiently.

– Scaled the engineering team from 1 to 4 developers, introducing modern workflows, Git practices, and CI processes.

– Led development of a React Native mobile tool that digitized kitchen and delivery operations, increasing task throughput by 70%.

– Integrated Square payments and optimized the checkout process, improving transaction performance by 50%.

– Improved sign-up UX, reducing steps by 80% and significantly increasing conversion rates.

– Built a WorkWave-integrated delivery tracker to notify customers in real time, reducing support load.

– Implemented reliable third-party vendor pipelines with retry logic and concurrency control.

– Developed an IoT-focused speed test service to monitor network performance and assist customers in improving connection stability.

– Deployed and configured Magma Core to enable customers to manage their own Evolved Packet Core (EPC) infrastructure.

– Developed a digital ordering system that reduced restaurant table turnover time by 20%, replacing paper-based workflows.

– Operated a local delivery service using the software in Tucson, consistently earning top customer satisfaction ratings.

– Graduated from Y Combinator Startup School, Class of 2018.