Mountain View, California, United States
• Led end-to-end design of Orby’s agentic workflow platform (0→1), pioneering human–AI interaction patterns for enterprise automation; validated with 10+ enterprise design partners.
• Designed and launched v1 of the self-service automation platform, reducing reliance on engineering for custom workflows and empowering business users to build automations independently.
• Conducted 50+ expert interviews and competitive studies to surface high-impact agent use cases (GTM, credentialing, insurtech); insights shaped roadmap and drove a 37% increase in enterprise adoption.
• Drove cross-functional collaboration (product, engineering, customer support, AI research) to align product vision with business goals, and validate feasibility early—shortening iteration cycles and improving user satisfaction.