I am a Staff Engineer and technical lead specializing in building complex enterprise platforms in high-ambiguity domains. At ServiceNow, I lead greenfield development across telecom and data center verticals, owning system architecture and end-to-end execution from proof-of-concept to production.
Experience
2023 — Now
2023 — Now
Santa Clara, CA
Lead full-cycle development of multiple greenfield enterprise platform capabilities for telecom and data center customers, driving architectural design, roadmap alignment, and cross-functional delivery.
Serve as technical lead for a team of 6–7 engineers, owning system design, execution strategy, and technical direction across frontend, backend, and domain modeling layers.
Selected Platform Initiatives:
Infrastructure Rack Management Platform
• Architected an interactive rack visualization system enabling telecom operators to manage configuration items and rack units based on real-time capacity constraints.
• Established scalable physical infrastructure modeling patterns integrated with network inventory systems.
Logical Design & Assignment Framework
• Designed and delivered a canvas-based topology modeling system supporting resource selection, validation, and network provisioning workflows.
• Built an extensible framework enabling reuse across additional orchestration scenarios.
Data Center Visualization & Inventory Expansion
• Expanded enterprise inventory capabilities to support integrated outdoor maps, indoor floor maps, and topology views.
• Enabled spatial asset search and correlation across physical and logical layers.
• Integrated time-series telemetry (temperature, humidity), capacity metrics, incidents, and alerts into operational map views.
Customer 360 Platform
• Led development of a configurable 360-degree enterprise experience consolidating distributed customer data into a unified operational interface.
• Designed a flexible configuration layer enabling scenario-based customization.
• Integrated with ServiceNow agentic capabilities to deliver context-aware insights for telecom agents.
Scope & Impact
• Delivered 5 major epics across multiple verticals
• Operated in high-ambiguity greenfield domains
• Established reusable architectural patterns for visualization-driven enterprise workflows
2022 — 2023
San Jose, California, United States
2018 — 2022
San Jose, California
* Design / develop web-based user interface, components and cloud architecture for the new generation of Mass Spectrometer instrument control software and proteomic auto sampling system.
* Lead and drive full stack development for the web applications. Define technical specs for the team and oversee the integration and code quality to deliver iterative results.
* Coordinate and provide insights to technical core team to establish IOT connectivity solution for mass spectrometer systems at various scales.
* Integrate Mass Spectrometer systems with AWS based Thermo Fisher Cloud system for new cloud enabled features and manage the DevOps process for the cloud services.
* Explore and research AI related software features with machine learning capability in Mass spectrometer software.
* Work with cross functional teams in technology evaluation, UX design, requirements and platform intergration
* Participate in hiring interview process to on-board the web centric team and mentor junior team members.
Tech Stack: VueJS, StencilJS, JavaScript, TypeScript, HTML5/CSS .NET 5, C#, AWS, Docker, python
2013 — 2018
Singapore
• Responsible for web UI development and drive for continuous improvement for UI performance and usability.
• Design and develop end to end features for cloud applications. Conduct design review and feature demonstration to project team.
• Collaborate with global team members for code review, integration, build deployment, sanity test and troubleshooting to ensure product quality and project smooth delivery.
• Main Products: Thermo Fisher Cloud applications (qPCR secondary and fragment analysis)
• Tech stack: AngularJS, VueJS, Spring, AWS, Java, Java FX, C#
2009 — 2013
2009 — 2013
Singapore
* Planned and led testing activities for bio-medical instruments (PCR, qPCR and sequencing) projects, in charge of test plan, test report and defect evaluation.
* Participated in iterative development planning, requirement workshops, resource estimation, risk analysis, tool validation and design/documentation review.
* Designed and executed functional, integration and regression testing for various test targets, including instrument firmware/APIs, Qt embedded GUI, Java desktop applications/APIs and Labview in-house manufacturing tools.
* Developed and maintained automated test solutions for embedded GUI with Squish Qt, instrument firmware/APIs with Python, and Java desktop applications with HP Quick Test Professional.
* Main Products: QuantStudio DX (Firmware Test Lead), StepOne and StepOnePlus (Firmware Test lead), ViiA 7 (Firmware and GUI test)
Education
Nanyang Technological University Singapore