# Yu Zhou > Staff / Senior Staff Engineer | Enterprise Platform Architecture | Infrastructure Visualization & Workflow Systems | Tech Lead @ ServiceNow Location: San Francisco Bay Area, United States Profile: https://flows.cv/yuzhou1 I am a Staff Engineer and technical lead specializing in building complex enterprise platforms in high-ambiguity domains. At ServiceNow, I lead greenfield development across telecom and data center verticals, owning system architecture and end-to-end execution from proof-of-concept to production. My work focuses on infrastructure visualization, workflow orchestration, and domain-driven platform design for large-scale enterprise customers. I currently lead teams of 5–7 engineers and drive multi-epic initiatives spanning: - Network asset management data modeling and visualization - Interactive spatial and topology visualization systems - Extensible workflow and orchestration frameworks - Configurable enterprise experience platforms (Customer 360) My strength lies in turning ambiguous, multi-stakeholder problem spaces into scalable system architectures and reusable platform capabilities. I am particularly interested in Senior Staff level opportunities where I can operate at the intersection of platform architecture, cross-team technical leadership, and high-impact enterprise systems. ## Work Experience ### Staff Software Engineer @ ServiceNow Jan 2023 – Present | Santa Clara, CA Lead full-cycle development of multiple greenfield enterprise platform capabilities for telecom and data center customers, driving architectural design, roadmap alignment, and cross-functional delivery. Serve as technical lead for a team of 6–7 engineers, owning system design, execution strategy, and technical direction across frontend, backend, and domain modeling layers. Selected Platform Initiatives: Infrastructure Rack Management Platform - Architected an interactive rack visualization system enabling telecom operators to manage configuration items and rack units based on real-time capacity constraints. - Established scalable physical infrastructure modeling patterns integrated with network inventory systems. Logical Design & Assignment Framework - Designed and delivered a canvas-based topology modeling system supporting resource selection, validation, and network provisioning workflows. - Built an extensible framework enabling reuse across additional orchestration scenarios. Data Center Visualization & Inventory Expansion - Expanded enterprise inventory capabilities to support integrated outdoor maps, indoor floor maps, and topology views. - Enabled spatial asset search and correlation across physical and logical layers. - Integrated time-series telemetry (temperature, humidity), capacity metrics, incidents, and alerts into operational map views. Customer 360 Platform - Led development of a configurable 360-degree enterprise experience consolidating distributed customer data into a unified operational interface. - Designed a flexible configuration layer enabling scenario-based customization. - Integrated with ServiceNow agentic capabilities to deliver context-aware insights for telecom agents. Scope & Impact - Delivered 5 major epics across multiple verticals - Operated in high-ambiguity greenfield domains - Established reusable architectural patterns for visualization-driven enterprise workflows ### Senior Staff Software Engineer @ Thermo Fisher Scientific Jan 2022 – Jan 2023 | San Jose, California, United States ### Staff Software Engineer @ Thermo Fisher Scientific Jan 2018 – Jan 2022 | San Jose, California * Design / develop web-based user interface, components and cloud architecture for the new generation of Mass Spectrometer instrument control software and proteomic auto sampling system. * Lead and drive full stack development for the web applications. Define technical specs for the team and oversee the integration and code quality to deliver iterative results. * Coordinate and provide insights to technical core team to establish IOT connectivity solution for mass spectrometer systems at various scales. * Integrate Mass Spectrometer systems with AWS based Thermo Fisher Cloud system for new cloud enabled features and manage the DevOps process for the cloud services. * Explore and research AI related software features with machine learning capability in Mass spectrometer software. * Work with cross functional teams in technology evaluation, UX design, requirements and platform intergration * Participate in hiring interview process to on-board the web centric team and mentor junior team members. Tech Stack: VueJS, StencilJS, JavaScript, TypeScript, HTML5/CSS .NET 5, C#, AWS, Docker, python ### Senior Software Engineer @ Thermo Fisher Scientific Jan 2013 – Jan 2018 | Singapore • Responsible for web UI development and drive for continuous improvement for UI performance and usability. • Design and develop end to end features for cloud applications. Conduct design review and feature demonstration to project team. • Collaborate with global team members for code review, integration, build deployment, sanity test and troubleshooting to ensure product quality and project smooth delivery. • Main Products: Thermo Fisher Cloud applications (qPCR secondary and fragment analysis) • Tech stack: AngularJS, VueJS, Spring, AWS, Java, Java FX, C# ### Engineer III, Software Test @ Life Technologies Jan 2009 – Jan 2013 | Singapore * Planned and led testing activities for bio-medical instruments (PCR, qPCR and sequencing) projects, in charge of test plan, test report and defect evaluation. * Participated in iterative development planning, requirement workshops, resource estimation, risk analysis, tool validation and design/documentation review. * Designed and executed functional, integration and regression testing for various test targets, including instrument firmware/APIs, Qt embedded GUI, Java desktop applications/APIs and Labview in-house manufacturing tools. * Developed and maintained automated test solutions for embedded GUI with Squish Qt, instrument firmware/APIs with Python, and Java desktop applications with HP Quick Test Professional. * Main Products: QuantStudio DX (Firmware Test Lead), StepOne and StepOnePlus (Firmware Test lead), ViiA 7 (Firmware and GUI test) ### Software Engineer @ Motorola Jan 2006 – Jan 2009 | Singapore * Designed and performed different levels of testing (V-model) for CDMA 1X network protocols, base transceiver station firmware, operation and management center software. * Developed software component for next generation Data-only Universal Base Station. * Coordinated with oversea counterparts for requirement gathering, documentation review, design/code review and knowledge transfer. ## Education ### BEng in Computer Engineering Nanyang Technological University Singapore ## Contact & Social - LinkedIn: https://linkedin.com/in/zhouyu426 --- Source: https://flows.cv/yuzhou1 JSON Resume: https://flows.cv/yuzhou1/resume.json Last updated: 2026-04-12