• Served as product owner for a fintech SaaS platform serving 100,000+ users across multiple state governments, collaborating with product managers to refine backlog priorities, clarify acceptance criteria, and support Agile sprint planning within two-week Scrum cycles

• Designed and maintained accessible Figma design system components for government applications, ensuring consistent UX, WCAG compliance, and scalable UI patterns across the platform

• Gathered user feedback, reviewed analytics, conducted on-site user observation, and participated in feature solutioning that improved usability and reduced support volume

• Worked closely with engineering to scope features, identify dependencies, validate feasibility, and ensure smooth sprint delivery from planning to release

• Translated stakeholder feedback, user insights, and technical constraints into clear product requirements, user stories, and UX specifications that informed roadmap decisions

• Partnered directly with state government clients to conduct discovery sessions, gather requirements, analyze workflows, and translate client needs into actionable solutions that improved platform adoption and client satisfaction

• Contributed to rapid enterprise POC engagements for clients including Eli Lilly, Intel, and Cummins across mobile, web, interactive environments, and emerging technology platforms

• Designed and prototyped high fidelity concepts across a wide range of product types and industries, used in executive stakeholder presentations that contributed to seven figure engagements

• Led UX research and design discovery alongside principal architects and engineering teams, aligning business objectives, user needs, and technical constraints

• Produced wireframes, user flows, information architecture, and visual design assets to support cross-functional alignment between clients, engineering, and internal delivery teams

• Designed consumer facing experiential and enterprise interfaces spanning retail, industrial, and emerging technology environments

• Received the Going the Extra Mile award from the Center for Emerging Technology Solutions two years consecutively for cross functional contribution across UX design, product design, stakeholder management, and marketing

• Conducted in-depth analysis of design prototypes in Figma, identifying and addressing discrepancies between the design and the user-friendly, no-code systemization

• Proficiently created design prototypes using SiteJet.io, overseeing the entire lifecycle from initial development to seamless deployment.

• Collaborated effectively with technicians to incorporate audit feedback, ensuring optimal user experience for individuals without coding backgrounds working in the platform

• Played a crucial role in beta-testing SiteJet UI enhancements, proactively identifying and resolving UI/UX bottlenecks during dashboard update cycles

• Contributed to 300% company growth in the first year through active business development, chamber of commerce networking, and building client relationships from cold outreach to close

• Partnered with account executives in a solutions consulting capacity, scoping and designing web solutions for clients then leading implementation, integration, and onboarding training

• Designed, prototyped, and built 50+ client websites using Figma and SiteJet, covering UX, visual design, and front-end development with a focus on user experience and conversion

• Managed ongoing relationships and website maintenance across 50+ active client accounts, consistently delivering high client satisfaction

• Analyzed monthly web analytics and translated findings into client-facing reports to improve online visibility and campaign performance

• Documented and systematized agency workflows and processes to improve operational efficiency as the company scaled