WordStream provides the technology, insight, and guidance to empower small and medium businesses to succeed online by providing a paid-search software solution designed to streamline AdWords, Bing & Facebook PPC campaign management.
The mission of the Customer Success team is to drive product usage and adoption, as well as deliver honest and helpful PPC advice. We act as customer advocates, and focus on building long-term relationships with our clients.
•Provide advanced data-backed paid-search consulting support for top-level clients through monthly Premier Consulting meetings.
•Drive usage and adoption of WordStream's PPC Advisor software by onboarding and training clients on the software, and meeting with them regularly to ensure their continued success.
•Provide clients with PPC strategies and best practices in both AdWords and Bing.
•Work in conjunction with product and marketing teams to develop training materials and webinars for current and prospective customers.
•Meet regularly with Product Management teams to influence and guide improvements to the WordStream platform based on client feedback and product experience.