# Zac Ray > Senior Lead Product Designer, E2E B2B SaaS UX Location: United States, United States Profile: https://flows.cv/zacray Visit zacraydesign.com for my portfolio! I am a Senior Lead Product Designer with 15 years of experience and 8 years focused on end-to-end B2B SaaS for complex startups. My career is built on translating high-friction data into intuitive user experiences, from founding Series A systems to architecting products at a Series E scale. At Orb, I am a Product Design Lead for the Forward Deployed Engineering (FDE) team. I bridge the gap between design strategy, product management, and engineering. I define product requirements for mission-critical infrastructure while maintaining the agility to ship production-ready UI updates to resolve enterprise customer needs. // Growth and Scale // Delivered the V1 Orders product at project44, resulting in a 100% WAU increase for Fortune 500 logistics clients. // Strategic Acquisition // Architected the Contracts platform at Scout RFP, which generated approximately 25% of total ARR and contributed to a $540M acquisition by Workday. // Foundations // Led product lifecycles at ClearMetal through its acquisition by project44, focusing on data-driven UI improvements and user engagement. I have been a builder since the days of drawing on walls with crayons and connecting Lincoln Logs. Today, I apply that same systems-thinking mindset to building customer-centric products that scale. ## Work Experience ### Senior Product Designer @ Ironclad Jan 2026 – Present | San Francisco, CA ### Product Designer @ Orb Jan 2025 – Jan 2026 | San Francisco, CA ### Freelance Product Designer @ Nevoya Jan 2024 – Jan 2025 | San Francisco, California, United States ### Senior Product Designer @ Mothership Jan 2022 – Jan 2023 | San Francisco, California, United States - Redesigned internal CX tools, slashing shipment triage times by 3X and expediting customer issue resolution. - Streamlined the shipment workflow into a single page, reducing clicks by 50% and improving completion time by 30%. - Conducted user interviews with CX and Legal teams to understand their interaction with internal tools, pinpointing UX improvement opportunities. - Developed a backlog to prioritize UX fixes, customer enhancements, and design debt for optimal ROI. ### Senior User Experience Consultant @ Point One Navigation Jan 2022 – Jan 2022 | San Francisco, California, United States Championed the design strategy for a new customer-facing application. This included building a lightweight, scalable design system with reusable components and email templates, and crafting user interfaces and workflows. ### Senior Product Designer @ project44 Jan 2021 – Jan 2022 | San Francisco, California, United States - Owned and delivered V1 of the Orders product, a cornerstone of the "Movement by Project44" vision. Through rigorous user testing and iterations, we achieved a 100% WAU increase and onboarded 100+ new accounts. - Uncovered critical UX and data needs for Fortune 100 & 500 customers through user research, design, and testing, ensuring a data-driven approach for optimal user experience. - Collaborated with data scientists and engineers to translate complex datasets into intuitive UI insights, driving user-centric design decisions. - Promoted design standards, ensuring consistent UX across the product with PMs and engineers. - Championed improved design, product, and engineering processes by actively leading and participating in cross-functional critiques and retrospectives. - Mentored and coached new hires, helping them quickly become productive in their role. ### Senior Product Designer @ ClearMetal Jan 2019 – Jan 2021 | San Francisco, California, United States 🤝 Acquired by Project44 - Launched “Associated References,” driving a 24% click rate on entity pages and a 30% QoQ user engagement boost. - Owned end-to-end product lifecycles from discovery to launch, leading major feature and product releases. - Enhanced and built design system components, collaborating with engineers to streamline UI development. - Partnered with data scientists to unlock insights from multiple datasets, driving user-centric UI/UX improvements. - Managed communication of launches, walk-throughs, and customer sessions, maximizing stakeholder buy-in and value. ### Senior Product Designer @ Scout RFP, a Workday company Jan 2018 – Jan 2019 | San Francisco Bay Area 🤝 Acquired by Workday - Led the transformation of siloed products into a unified suite, delivering a seamless user experience. - Developed personalized dashboards and QBR templates for the Supplier Management initiative, facilitating efficient reviews and fostering transparency in customer-supplier relationships. - Collaborated with leadership, offering strategic design insights and guidance to influence product direction. - Empowered junior designers through mentorship and training, cultivating their design expertise and ability to deliver impactful user experiences. ### Product Designer @ Scout RFP, a Workday company Jan 2017 – Jan 2018 | San Francisco Bay Area - Led the design and development of a comprehensive suite of integrated SaaS procurement tools, including Contracts, Supplier Performance Reviews, and Savings Tracking. This streamlined procurement workflows, empowered data-driven decision-making, and ensured a seamless user experience across all functionalities. - Architected the user experience for Contracts, the company's most popular add-on generating ~25% of ARR, ensuring a user-centric experience that drives adoption and revenue. - Bridged the gap between product vision and user needs by writing clear technical specifications and conducting research-driven sessions. This resulted in a seamless, user-centered experience that delivered real-world value and delighted customers. ### Associate Product Designer @ Pandora Jan 2016 – Jan 2017 | San Francisco Bay Area - Produced wireframes and prototypes for innovative native ads that catered to top-tier advertisers and brands. - Designed user interfaces, experiences, and information architecture for proprietary internal tools, applications, and programs, driving successful product overhauls that enhanced user experience and functionality. - Pioneered the creation of exclusive Pandora custom content stations, a novel feature that boosted user engagement and platform growth. ### Visual Designer @ Pandora Jan 2015 – Jan 2016 | San Francisco Bay Area - Developed and executed design concepts for a variety of digital marketing campaigns, including web, mobile, and social media. - Designed and developed concepts for campaigns featuring high-profile artists and musicians - Collaborated with artists’ teams to ensure that designs met their creative vision and were effective in driving engagement. - Demonstrated the ability to work effectively across multiple teams and disciplines. ### Production/Graphic Designer @ Pandora Jan 2012 – Jan 2015 | San Francisco Bay Area - Developed and executed design concepts for a variety of client ads, including web, mobile, and social. - Created and implemented rich media mobile ad campaigns that maximized revenue and engagement. - Edited and modified existing ad-specific HTML, CSS, and JavaScript code. - Compiled and edited product screenshots for iTunes, Google Play, and Amazon stores. - Reviewed ad tracking and trafficking data from third-party ad vendors. ### Graphic Designer - Level 4 @ Yellow Pages / Pages Jaunes – Canada Jan 2011 – Jan 2012 | Indianapolis, Indiana Area - Managed and trained employees for the corporate marketing team's specialty projects. - Created and laid out print, web ads, and logos for Canadian clients, ensuring they met the company's branding standards. - Identify the typefaces and fonts used in logos and print materials, and recommend appropriate replacements when necessary. - Converted raster images to vector format, ensuring that they are scalable and reusable. ### Graphic Artist/Designer, Marketing @ Harrah's Hoosier Park Jan 2010 – Jan 2011 | Anderson, Indiana - Managed the creation of direct mail, marketing materials, posters, billboards, tickets, web updates, and printed ads. - Updated the website content on a regular basis, adding new information and making changes as needed. - Designed a wide range of creative materials, including brochures, flyers, posters, and print ads for multiple locations. ### Marketing Intern @ Harrah's Hoosier Park Jan 2009 – Jan 2010 | Anderson, Indiana Three-month internship that led to a full-time position with Hoosier Park Racing & Casino. ### Computer Specialist @ Best Buy Jan 2008 – Jan 2009 - Led monthly sales and service numbers. - Employee of the month recipient. - Assisted and maintained the design layout of signage and promotions. - Strong knowledge of all products available to consumers. - Enhanced the customer’s shopping experience by providing knowledge and impeccable service. ### Graphic Designer/Shift Supervisor @ The Locker Room Jan 2003 – Jan 2008 - Created signage, posters, advertisements, and promotional materials. - Managed 25 staff members and multiple areas of the facility. - Balanced schedules and handled all customer service issues and inquiries. - Maintained the facility by adhering to strict Indiana Board of Health codes and Excise rules and regulations. ## Education ### Bachelor of Fine Arts (BFA) in Design and Visual Communications, General Ball State University ## Contact & Social - LinkedIn: https://linkedin.com/in/zacray - Website: http://www.zacraydesign.com - Website: https://tinyurl.com/RecentExamples --- Source: https://flows.cv/zacray JSON Resume: https://flows.cv/zacray/resume.json Last updated: 2026-04-05