• Complex SaaS Leadership: Leading the end-to-end design strategy for the Service Scheduling & Capacity Management ecosystem, translating 10-week service delays into a streamlined, automated product roadmap.
• System Logic & Architecture: Designing the logic for the global Importer Command Center and logistics dashboards, mapping state-machine flows to bridge customer experience with backend operations.
• Measurable Business Impact: Integrating AI-powered dispatch logic to target a 7% increase in technician efficiency (from 91% to 98%)
• Cross-Functional Partnership: Collaborating with PMs and Engineering to author technical specifications and PRDs, utilizing an AI-first stack (VS Code/Copilot) to drive a 10x faster development lifecycle.