• Complex SaaS Leadership: Leading the end-to-end design strategy for the Service Scheduling & Capacity Management ecosystem, translating 10-week service delays into a streamlined, automated product roadmap.

• System Logic & Architecture: Designing the logic for the global Importer Command Center and logistics dashboards, mapping state-machine flows to bridge customer experience with backend operations.

• Measurable Business Impact: Integrating AI-powered dispatch logic to target a 7% increase in technician efficiency (from 91% to 98%)

• Cross-Functional Partnership: Collaborating with PMs and Engineering to author technical specifications and PRDs, utilizing an AI-first stack (VS Code/Copilot) to drive a 10x faster development lifecycle.

Intelligent CI/CD Infrastructure: Re-architected Google’s legacy internal portal by integrating Gemini LLM to provide real-time, intelligent deployment assistance for thousands of engineers.

Strategic Scenario Mapping: Partnered with PMs and Engineering to define the technical requirements and scenario logic for complex, multi-tenant cloud environments.

Outcome: Drastically reduced onboarding and mitigation times while increasing system trust through "Explainable AI" principles.

Predictive AI Architecture: Architected an enterprise-grade AI-powered analytics dashboard, integrating Predictive Analytics and Explainable AI (XAI) to translate complex data-driven automation into transparent, trustworthy insights.

Persona-First System Logic: Defined and mapped high-fidelity architectural flows tailored to multi-persona roles, including Operational, Executive, and Developer-specific layouts to ensure structural relevance across the enterprise.

AI-Augmented Requirements: Partnered with PMs to define the functional logic and PRDs for intelligent automation systems, utilizing AI-first workflows to bridge the gap between backend data models and frontend usability.

Patent-Winning Architecture: Invented and patented a visual interface for Cloud-Native SDN Architectures, enabling dynamic management of virtual network routers.

Workflow Automation: Replaced 60-page manual Excel/PowerPoint workflows with a 3-step automated tool, reducing configuration cycles from 3 months to under 15 minutes.

Technical Leadership: Aligned cross-functional teams on the structural logic of data-center configurations before moving into visual execution.

DCNM - Data Center Network Management

Networking and Security; Intelligent Wide Area Network.