# Zephyr Worthington

> Full-Stack Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/zephyrworthington

🚀 A theater kid turned software engineer, I bring the creativity, adaptability, and collaborative spirit of the stage to the world of coding. With a knack for transforming chaos into clarity, I thrive on the detective work of debugging and the artistry of crafting elegant solutions that stand the test of time.

💡 Armed with a passion for problem-solving and an insatiable curiosity, I'm on a mission to untangle even the most perplexing technical puzzles. From unraveling intricate code knots to architecting sleek, maintainable solutions, I revel in the challenge of turning chaos into order.

🔍 As a relentless bug hunter and tech debt crusader, I bring a unique blend of tenacity and finesse to every project. My commitment to excellence extends beyond mere functionality to ensure that every line of code I touch is a masterpiece of clarity, efficiency, and scalability.

🌟 With a proven track record of delivering innovative solutions and a dedication to continuous improvement, I thrive in collaborative environments where creativity flourishes and challenges are embraced as opportunities for growth. Let's join forces to bring bold ideas to life and push the boundaries of what's possible in the ever-evolving world of software engineering.

Languages | Python, JavaScript, Typescript, Java, HTML, CSS, SQL
Frameworks & Libraries | React, Flask, Jinja, jQuery, Bootstrap, SpringBoot, SQLAlchemy, Django 
Database & Industry Tools | PostgreSQL, Git, GitHub, Command Line

## Work Experience
### Software Engineer II @ SiriusXM
Jan 2022 – Jan 2023
Supported Pandora for Business clients during final stages of migration from legacy API to GraphQL by diagnosing and resolving reported issues as GQL team point of contact

Diagnosed and proposed solutions for bug where user feedback was not being recorded for certain songs.

Participated in the technical interview process for selecting a summer intern, helping to identify and hire top talent.

Improved GraphQL connections to upstream services by communicating and collaborating cross-functionally with members of various back-end API teams

### Software Engineering Apprentice @ SiriusXM
Jan 2022 – Jan 2022
Implemented and supported public facing APIs and 3rd party partners using GraphQL and TypeScript.

Contributed to implementation of a playbackToken to reduce client code complexity, client implementation effort, and potential for client error when using playback queries and mutations.

Designed and created Jest tests and fixtures for updated features to ensure minimum 80% test coverage

Enabled “Tired of Track” capabilities for playback through GQL by adding a new mutation to schema

Proposed and drove improvements to API structure and consistency.

### Software Engineering Fellow @ Formation
Jan 2021 – Jan 2022
Selected for highly competitive fellowship with personalized coaching from top-tier software engineers

Completed intensive training to master React and theoretical computer science topics through independent projects, pair-programming, and small mentor-lead groups

Developed and delivered production-ready features and resolved bug tickets on Recur platform (www.recurcode.com)
Fixed a bug where a jittery UI experience leads to user confusion by debugging React and Redux state
Enabled collection of user suggestions and in-context bug reporting by allowing users to submit feedback from any page

### Software Engineer @ Seeking New Opportunities
Jan 2019 – Jan 2022 | San Francisco Bay Area

### Autonomous Vehicle Test Operator @ Cruise
Jan 2020 – Jan 2021 | San Francisco, California, United States
Monitored autonomous vehicle behavior while operating tests of autonomous driving on streets of San Francisco, taking control of the car when necessary

Collected data related to ride quality, vehicle performance, and events necessitating driver takeover  to be used by engineering and operations teams for improving the safety of product technology

Performed troubleshooting with vehicle tech support when necessary to resolve errors

### Account Coordinator @ LendUp
Jan 2019 – Jan 2019 | Oakland, CA
Assisted customers with management of their past due accounts

Negotiated empathetically to reach realistic solutions for repayment

Provided service through phone and email channels

### Credit Specialist @ LendingClub
Jan 2017 – Jan 2019 | San Francisco, CA
Performed end-to-end underwriting review of active loan applications

Analyzed financial documents such as tax returns, credit reports, bank statements, and identification documents to accurately determine and minimize risk in lending

Adhered to decisioning standards of 30+ loans per day

Managed personal inventory of loans and maintained quick turnaround time while ensuring adherence to Lending Club policies and procedures

Maintained proficiency in credit and financial analysis

Assisted with business needs outside of job description when needed; such as taking Member Support phone calls and answering customer emails during times of high volume

### Member Support Representative @ LendingClub
Jan 2017 – Jan 2017 | San Francisco
Resolved customer issues in a fast-paced call center environment utilizing active listening, problem solving, and analytical skills.

Guided customers through loan approval process and provided clarification and assistance regarding document requests or loan review questions

Mentored and provided ongoing support to new hires

Developed streamlined resource guides to assist agents with common scenarios

Met and exceeded goals in metrics such as CSAT and first call resolution

Utilized ZenDesk to track customer interactions

### Loan Representative @ LendingClub
Jan 2016 – Jan 2017 | San Francisco, CA
Completed loan applications over the phone while addressing customer issues, providing support, and positioning appropriate opportunities to achieve their goals 

Originated over $11MM in issued loans while exceeding monthly goals for key metrics

Adhered to role specific compliance rules and regulations (i.e. TCPA, Quality Assurance, Borrower Authentication and CIP procedures)

Developed strategies for improved issuance in applications taken over the phone

Assisted with special projects, such as outbound follow up calls to customers who had not finished their applications

Provided a positive, professional, empathetic, consultative, customer-focused experience exhibiting the Lending Club brand

### Credit Counselor @ Consumer Credit Counseling Service of San Francisco
Jan 2015 – Jan 2016 | San Francisco, CA
Obtained NFCC certification in housing and credit counseling

Assisted clients in developing strategies to resolve past and present financial concerns, establish and achieve financial goals, and create and maintain overall financial stability in the future. 

Provided information to clients about bankruptcy, collections, court judgments, credit issues, credit reports, housing issues, consumer protection laws, student loans, wage attachments, and financial planning

Provided information about national and community resources, and refer clients as appropriate. 
 
Set up mailing of preliminary paperwork to clients in a timely manner.

Produced written action plans that promoted the client’s best interests or the client’s choice of action. 

Performed elements of on-going casework as needed to provide service and problem-solving assistance for client inquiries and account management

### Housing Outreach Specialist @ Consumer Credit Counseling Service of San Francisco
Jan 2015 – Jan 2015 | San Francisco, CA
Made outbound calls to phone numbers on a list containing delinquent borrower’s information in order to contact potential clients, evaluate their needs, and schedule counseling appointments

Answered incoming calls and describe services to potential clients while assessing their situations and scheduling counseling appointments as needed

Performed data entry and clerical duties, including sorting and classifying HUD files, and entering data into multiple electronic databases, while observing time constraints and meeting deadlines

### Shopping Valet @ eBay Now
Jan 2012 – Jan 2015 | San Francisco, CA
Received, processed, and delivered customer orders for perishable and non-perishable merchandise

Tracked, reported, and completed expenses and mileage associated with shopping trips and deliveries

Trained new employees

Prevented fraudulent orders utilizing attention to detail

Strengthened problem solving skills while adapting to rapid and sudden changes in a new and growing service.

### Lead Art Instructor @ Galileo Learning
Jan 2014 – Jan 2014 | Hillsborough North
Managed classroom of 24 students, ages 6-8

Engagingly delivered curriculum

Supported students in daily learning goals and project completion

### Art Specialist @ Girl Scouts of Northern California, Camp Bothin
Jan 2012 – Jan 2013 | Fairfax, CA
*Summers only

Developed and implemented interesting and interactive course plans

Established and enforced rules for behavior and maintained order for groups ranging in size from 8 to 30

Maintained program area and supplies, including inventories and supply orders

Assisted with general camp magic

### Phone Canvasser @ Clean Water Action
Jan 2011 – Jan 2012 | San Francisco, CA
Negotiated with the public for donations and membership renewals.

Raised over $10000 in funds

Informed members of political issues and progress with previous campaigns.

### Front of House Attendant @ Three-Sixty Entertainment
Jan 2010 – Jan 2010 | San Francisco, CA
Greeted patrons while taking tickets.

Guided patrons to seats and provided necessary assistance.

Responsible for enforcing house rules for courteous audience behavior.

Sold concessions while maintaining inventory of a tray and handling cash transactions responsibly and accurately

### Sales Associate @ Hickory Farms
Jan 2008 – Jan 2008 | San Jose, CA
Tended a retail kiosk without direct supervision

Counted out register and was responsible for bank deposits at closing

Assisted customers in picking out and purchasing unique gifts and holiday snacks

### Sales Assocaite @ Teavana
Jan 2008 – Jan 2008 | San Jose and Sacramento, CA
Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Maintained friendly and professional customer interactions

Consistently met and exceeded daily sales goals.

### Sales Associate @ Big 5 Sporting Goods
Jan 2007 – Jan 2008 | San Jose, CA
Sold shoes and sporting goods

Provided quality customer service

Worked on a team


## Education
### Full Stack Software Engineering Program in Computer Software Engineering
Hackbright Academy

### Bachelor of Arts (B.A.) in Theatre/Theater
San Francisco State University

### Study Abroad in Drama and Dramatics/Theatre Arts, General
University of East Anglia

### Associate of Arts (A.A.) in University Transfer Studies
De Anza College

### Bachelor of Arts - BA
San Francisco State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/zephyrworthington
- GitHub: https://github.com/zephyr-c

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Source: https://flows.cv/zephyrworthington
JSON Resume: https://flows.cv/zephyrworthington/resume.json
Last updated: 2026-03-30