• Design and construct statements and notices for financial institutions using third-party toolkit Papyrus Designer.

• Developed Shell, Perl, and Python scripts for data processing automation, report creation, and reusable code to support onshore and offshore teams.

• Worked alongside QA, account services, and business analyst teams to ensure business requirements are met to standard and translated correctly into practical technical solutions.

• Managed 20-person team of cooks and front of house staff for high quality food and service to reach 4.5 star rating on Yelp.

• Led and directed team members on effective methods, operations and procedures.

• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

• Encouraged feedback from customers and used feedback to implement positive changes within restaurant.

• Created fun team building activities to engage staff in up-selling to meet revenue targets.