# Ziyi Jiang > UX & Product Designer | HCI 24’ @ the University of Michigan Location: San Francisco Bay Area, United States Profile: https://flows.cv/ziyijiang My core competencies include UX Design, Product Design, Service Design and User-centered Design. In my previous roles, I have applied my UX design skills to various projects and domains, and collaborated with cross-functional teams. I am passionate about creating user-friendly and accessible products that solve real-world problems and meet user needs. I can bring diverse perspectives and experiences to the team, as I have studied and worked in different countries and cultures, and I am always eager to learn new skills and technologies. ## Work Experience ### UX Designer @ SHINGA Creative Jan 2025 – Present ### UX/UI Designer @ Moment for Parents Jan 2024 – Present ### UX Designer @ Everstory Jan 2024 – Present ### UX Designer @ The Apple Truck Co Jan 2024 – Jan 2024 | Ann Arbor, Michigan, United States ### UX Researcher and Designer @ City of Dearborn Jan 2023 – Jan 2023 | Dearborn, Michigan, United States ### UX Designer @ The ORBIT Project Jan 2023 – Jan 2023 Designed a user-centric platform for K-12 teachers to efficiently create student groups, integrating factors like individual learning styles and collaboration preferences. Conducted user research through interviews with academic professionals to uncover pain points and design opportunities, leading to the creation of intuitive interfaces for a web-based tool targeting over 2 million users. ### UX Design Intern @ Boardx Jan 2022 – Jan 2023 Iterated 20+ AI chatbot feature for mobile APP using Figma by redefining target users’ personas and journey maps and analyzing competitors to provide the product with a competitive advantage in the market. Streamlined the design feedback process and collaborated with a cross-functional team of 10, including software engineers and a design manager to define design specifications to improve users’ loyalty and retention. ### UX Researcher + Consultant @ State of Michigan Jan 2023 – Jan 2023 | Ann Arbor, Michigan, United States Facilitated 12 usability tests and affinity mapping analysis, and generated information architecture and visual hierarchy recommendations to enhance the efficiency for users to find information, impacting 8,000,000+ voters. ### UX Researcher + Designer @ US Department of Agriculture (USDA) Agricultural Research Service (ARS) Jan 2023 – Jan 2023 Collaborated with project managers and development team to simplify workflow processes through interaction mapping, heuristic evaluation, 20 user interviews, and 20 usability tests, successfully launching the B2B regulatory database portal. Solved 30% of critical issues derived from extracted data analysis, by providing 30+ recommendations in terms of the navigation bar, search flow, and information architecture to enhance platform performance productivity. ### User Researcher @ Youthology Jan 2022 – Jan 2022 | Shanghai, China Managed a team of 6+ researchers to screen 100+ interviewees, coordinate 16 focus groups, conduct 16 interviews, and run a survey with 500+ participants, aligning strategies with NIKE Kids' broader business goals. Proposed 30+ innovative sports equipment design and retail experience design ideas for NIKE Kids, resulting in a 20% increase in market share in China's mid-and-low-tier market. ### Graphic Designer @ 宁波彗星艺文文化传播有限公司 Jan 2019 – Jan 2020 | Ningbo, Zhejiang, China ### Industrial Design Intern @ MORGEN DESIGN CO.LTD Jan 2019 – Jan 2019 | Ningbo, Zhejiang, China ## Education ### Master of Science - MS in Information University of Michigan ### Bachelor of Engineering - BE in Product design and munufacture The University of Nottingham Ningbo China ## Contact & Social - LinkedIn: https://linkedin.com/in/ziyi-jiang-design --- Source: https://flows.cv/ziyijiang JSON Resume: https://flows.cv/ziyijiang/resume.json Last updated: 2026-04-08