Extend enables merchants to offer extended product warranties and shipping protection plans as services, both online and offline. It also provides the merchants' end customers with a vastly improved and modern support experience, eliminating many of the issues that customers face today with legacy underwriters.
• Led and optimized the consumer claim intake experience and internal platform functionality by collaborating with cross-functional teams to establish a clear future vision and product strategy
• Drove complex and ambiguous design projects through conducting research, managing stakeholder, exploring solution, defining scope, soliciting feedback and testing
• Brought design best practices into product development cycle which enhanced implementation efficiency and product outcome
• Led user research and facilitated workshops with clear input and output
• Contributed to the Extend design system and actively communicated the info with design and engineering to ensure UI/UX pattern alignment across platforms and products
