# Zoe Lee

> Staff Product Designer at Gusto

Location: United States, United States
Profile: https://flows.cv/zoelee

As a designer, I transform complex user problems into cohesive, intuitive experiences that drive real business impact. My work ranges from mobile apps to advanced SaaS platforms. Currently, I’m designing an AI-driven customer support solution at Forethought

## Work Experience
### Staff Product Designer @ Gusto
Jan 2026 – Present | San Francisco Bay Area

### Lead Product Designer @ Forethought
Jan 2023 – Jan 2026 | San Francisco Bay Area
Acquired by Zendesk.

Design an AI-powered customer service platform featuring AI agents for chat, email, and voice channels, along with LLM model management to optimize and streamline support operations.

### Senior Product Designer @ Extend
Jan 2021 – Jan 2023 | San Francisco Bay Area
Extend enables merchants to offer extended product warranties and shipping protection plans as services, both online and offline. It also provides the merchants' end customers with a vastly improved and modern support experience, eliminating many of the issues that customers face today with legacy underwriters.

• Led and optimized the consumer claim intake experience and internal platform functionality by collaborating with cross-functional teams to establish a clear future vision and product strategy
• Drove complex and ambiguous design projects through conducting research, managing stakeholder, exploring solution, defining scope, soliciting feedback and testing
• Brought design best practices into product development cycle which enhanced implementation efficiency and product outcome
• Led user research and facilitated workshops with clear input and output
• Contributed to the Extend design system and actively communicated the info with design and engineering to ensure UI/UX pattern alignment across platforms and products

### Senior Product Designer @ Revinate
Jan 2018 – Jan 2021 | San Francisco Bay Area
• Led design projects for responsive web-based hotel CRM software (Marketing and Feedback apps)
• Incorporated end-users, stakeholders, and engineering feedback to design metrics-driven solutions.
• Contribute to the continuous improvement of team collaboration between product, engineering and design.

### UI/UX Designer @ 18Birdies
Jan 2016 – Jan 2017 | San Francisco Bay Area
• Led design projects for both mobile consumer app and web-based enterprise applications.

### Graphic Designer @ ForUsAll
Jan 2015 – Jan 2015 | San Francisco Bay Area
• Collaborated with web developers and marketing team to update the company website and create 
   print/digital advertising collateral to promote the company’s products and services.

### Design Project Manager - Contractor @ Springfield Creation
Jan 2011 – Jan 2011
• Managed and coordinated the development of Yuen Foong Yu Paper Manufacturing Company Limited’s product catalog. 
• Responsible for the project workflow and accurate correspondences between the client and design team.

### Industrial Design Assistant @ Beyond Design & Development Inc.
Jan 2010 – Jan 2011 | Taiwan
•	Sketched, designed and blueprinted unique 2D and 3D products using autoCAD and Pro-E. 
	•	Managed the preparation and production of 20 sample prototypes based on clients’ needs. 
	•	Designed and consulted clients on product packaging options. 
	•	Clients: National Taiwan Museum of Fine Arts, Golden Friends (GFC, LTD) Corp, HTC, etc…

### Intern @ DL Interior Design
Jan 2009 – Jan 2009
•	Digitalized over 20 interior design projects to repurpose as sales collaterals. 
	•	Designed pamphlet and booklet layouts for interior design projects.
	•	Improved the company reference libraries and category system.


## Education
### Master of Fine Arts (MFA) in Graphic Design
Academy of Art University


## Contact & Social
- LinkedIn: https://linkedin.com/in/zoe-lee-60918363

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Source: https://flows.cv/zoelee
JSON Resume: https://flows.cv/zoelee/resume.json
Last updated: 2026-04-13