Reduced usage friction by 31% and increased retention rate by 23% by solely designing DeepTutor’s integration in Zotero.

Launched DeepTutor in 2 months. Increased 51% of usage by redesigning the website and the design system.

Boosted collaboration efficiency by 34% by establishing a cross-functional tracking system in Notion for 3 engineers and 1 PM.

Identified 4 unmet needs through analysis of 120+ user feedback entries, conversation logs, and retention metrics.

Increased implementation speed by 60% by optimizing workflows, directly editing 100+ lines of front-end code in Cursor to fix 4 usability issues instead of routing requests to engineers.

Solely designed app prototype from low-fi to hi-fi, visual system, and UI from 0 → 1.

Reduced 33% of vet cost by providing AI diagnosis of causes on dog health incidences and treatment recommendations.

Discovered 3 core user needs and iterated 8 product structures by 12 interviews, 107 surveys, and competitive market research.

Led 3 designers and 1 PM to build the design-test-iterate workflow, improving workflow efficiency by 18%.

Increase 40% of app usage by 6 rounds of user flow, wireframes, and prototype design.

Grew user satisfaction by 33% by focusing on social features and emotional awareness through 30+ interviews and 4 personas.

Boosted app sign-ups by 38% by designing a campaign site that generates New Year gift lists from users’ social media activity.

Boosting training efficiency by 40% and cutting coaching costs by 50% by designing the app from 0 → 1.

Strengthen brand identity by creating 10+ iterations of brand logo and design system.

Researched on digital security and privacy for the homeless population.

Analyzed 10+ papers on digital security issues affecting homeless individuals; interviewed service providers and iterated 30+ storyboards illustrating security challenges.

Led brainstorming sessions and developed strategic frameworks to focus research on how interactions between homeless individuals and service providers impact lifeline activities.

Finalized 5 storyboards highlighting digital security issues in housing, medical care, employment, interpersonal relationships, and financial management.

Interviewed 10+ service providers and homeless individuals; gathered insights on digital security and privacy through storyboard presentations.

Synthesized findings using qualitative coding and affinity diagrams; led the creation of a paper outline based on research results.

Wrote a paper on digital security and privacy issues faced by homeless individuals in interactions with service providers.