# Zoe Liu > Product Designer | AI & SaaS Products | 3 yrs | CMU HCI | Building 0→1 Products Location: Palo Alto, California, United States Profile: https://flows.cv/zoeliu I’m a product designer with 2 years of experience in AI and B2C products. Self-motivated, adaptable, and collaborative, I thrive in fast-paced environments, solving complex challenges and building 0 → 1 products and design systems. My career began with B2B desktop tools and conversational AI, where I developed a strong interest in crafting intuitive, transparent, and supportive human-AI interactions. I care deeply about designing systems that minimize hallucinations and meet real user needs. Through my work at AI-focused startups, I’ve sharpened my ability to identify unmet user needs, define opportunities at the intersection of user goals and business value, and collaborate closely with PMs and engineers to deliver within technical constraints. With an academic background in architecture, I bring strong visual design skills and a structured, systems-oriented approach to problem-solving. My training has also deepened my sensitivity to design ethics and inclusivity—principles I carry into every project. ## Work Experience ### Product Designer @ KnoWhiz Jan 2025 – Present | San Francisco Bay Area Reduced usage friction by 31% and increased retention rate by 23% by solely designing DeepTutor’s integration in Zotero. Launched DeepTutor in 2 months. Increased 51% of usage by redesigning the website and the design system. Boosted collaboration efficiency by 34% by establishing a cross-functional tracking system in Notion for 3 engineers and 1 PM. Identified 4 unmet needs through analysis of 120+ user feedback entries, conversation logs, and retention metrics. Increased implementation speed by 60% by optimizing workflows, directly editing 100+ lines of front-end code in Cursor to fix 4 usability issues instead of routing requests to engineers. ### Product Designer @ CayKnight.AI Jan 2024 – Jan 2025 | San Francisco Bay Area Solely designed app prototype from low-fi to hi-fi, visual system, and UI from 0 → 1. Reduced 33% of vet cost by providing AI diagnosis of causes on dog health incidences and treatment recommendations. Discovered 3 core user needs and iterated 8 product structures by 12 interviews, 107 surveys, and competitive market research. Led 3 designers and 1 PM to build the design-test-iterate workflow, improving workflow efficiency by 18%. ### User Researcher and UX Designer @ Syval Jan 2024 – Jan 2025 | San Francisco Bay Area Increase 40% of app usage by 6 rounds of user flow, wireframes, and prototype design. Grew user satisfaction by 33% by focusing on social features and emotional awareness through 30+ interviews and 4 personas. Boosted app sign-ups by 38% by designing a campaign site that generates New Year gift lists from users’ social media activity. ### UX Designer @ TennIQ Jan 2025 – Jan 2025 | Pittsburgh, Pennsylvania, United States Boosting training efficiency by 40% and cutting coaching costs by 50% by designing the app from 0 → 1. Strengthen brand identity by creating 10+ iterations of brand logo and design system. ### Research Assistant @ CMU Human-Computer Interaction Institute Jan 2023 – Jan 2024 | Pittsburgh, Pennsylvania, United States Researched on digital security and privacy for the homeless population. Analyzed 10+ papers on digital security issues affecting homeless individuals; interviewed service providers and iterated 30+ storyboards illustrating security challenges. Led brainstorming sessions and developed strategic frameworks to focus research on how interactions between homeless individuals and service providers impact lifeline activities. Finalized 5 storyboards highlighting digital security issues in housing, medical care, employment, interpersonal relationships, and financial management. Interviewed 10+ service providers and homeless individuals; gathered insights on digital security and privacy through storyboard presentations. Synthesized findings using qualitative coding and affinity diagrams; led the creation of a paper outline based on research results. Wrote a paper on digital security and privacy issues faced by homeless individuals in interactions with service providers. ### UX Designer @ Vianai Systems, Inc. Jan 2024 – Jan 2024 | Palo Alto, California, United States Supported hila’s anti-hallucination by 5 iterations of Data Manager redesign, enabling upload and organization of 100+ files. Uncovered 4 unmet needs and 4 usability issues by leading 2 client feedback sessions and 5 competitive analyses. Saved designers ~1 hour per request by launching Hila’s design system with 120 reusable icons. Reduce 10% of user errors and communicate the answering process by designing loading animations through 40+ iterations. ### UX Designer @ Access Transportation Systems Jan 2023 – Jan 2023 | Pittsburgh, Pennsylvania, United States Reduced manual work by 80%, service costs by 40%, and matching errors by 10% by leading 3 designers and 2 researchers to design a service-matching website. ### Architectural Intern @ Wangge Studio Jan 2023 – Jan 2023 | Beijing, China ## Education ### Bachelor of Architecture - BArch | Additional Majoring in Human-computer Interaction Carnegie Mellon University ### Additional Major in Human-computer Interaction CMU Human-Computer Interaction Institute ## Contact & Social - LinkedIn: https://linkedin.com/in/shiyue-zoe-liu --- Source: https://flows.cv/zoeliu JSON Resume: https://flows.cv/zoeliu/resume.json Last updated: 2026-04-13