• Collaborate with clients to uncover design and product opportunities that elevate branding, positioning, and go-to-market strategy.

• Streamline communication workflows between creative, marketing, and leadership teams to drive operational efficiency and ensure consistent brand direction across channels.

Spearheaded recruitment, mentorship, and internal initiatives to strengthen design thinking, collaboration, and project delivery across the organization.

Led user research to uncover churn drivers and developed a personalized content strategy projected to reduce churn by 15%.