# Zulfi Ali > Technical Product Manager | App Dev for Supply Chain, Fulfillment & Healthcare | Sr. Business Apps Analyst | Warehouse Systems Expert , ERP | NVIDIA-Certified AI Specialist | Digital Transformation Location: San Francisco Bay Area, United States Profile: https://flows.cv/zulfi As a solution-focused professional, I excel in identifying and solving complex problems in a range of industries, including Information Technology, Department of Defense, Communications, Supply Chain Management, Finance, Airline, and Manufacturing. With my expertise and experience in ERP, WMS, and MES implementation and consulting, I work autonomously and am skilled in organization, leadership, management, time management, and project management. Throughout my career, I have consistently demonstrated the ability to go the extra mile to help companies achieve their desired productivity results by using better techniques and technologies. I am a results-oriented Business Analyst, Communications Specialist, and Tester with skills in analytical and innovative thinking, continuous improvement, process improvement, and coaching and development. Implemented Block Chain for Food Safety Integrated Fulfillment center Migrated Supply Chain Fulfillment Systems for M&A Implemented Inbound/Outbound Advance Ship Notice (ASN) for Forecasting & replenishment/Retail System modernization. * Migration of WMS MAWM Active to Google Cloud * Distribution Center Asset management solution moved to Cloud based SAAS Solution with Mobile capability. Certified in AI through NVIDIA, with a passion for integrating artificial intelligence into business processes to drive efficiency and innovation. Seeking opportunities to leverage my skills in dynamic environments focused on digital transformation. Technical Specialties: WMoS 8.0 , Quality Center 9.0,9.2 ,10.0, QTP tool, Truckmate DB2 Application by TMW 7.0,2012, Lotus Notes, Compuware Client Vantage 9.8,Test Partner 5.4,and QA Director 5.1),PKMS ( Warehouse Management app ) 2001, RL, 99.1, and 2003 I series, I2 TM6.3, Microsoft Office Suites 2003,2007 and 2010, Oracle 11,12 i, Visio, EDI Gentran 4.0, Toad 7.5,9.5,, MS Project 2003, 2007, AS400, WMOS 2006,2008 ,2011, 2012, 2015, 2017 and Active X 2020, Webmethods,SQL SERVER 2008, Toad 9.5 SQL , Mantis Bug Tracker,E commerce B2B Platform , Data and XML Comparison at field level ,EDI Notepad 6.0,7.0, Validation of EDI Transactions e.g 940,945 ,211,Clarity/Tutos/DotProject/MS Project (Project Management) 7.5,12.0 and People Soft Oracle Finance. Net Application, Flex Net MES Apriso 9.5.3 , Manufacturing , Inventory Management , RMA and RTV , SAP ECC 6.0 , SAP Fiori, INFOR EXE WMS ## Work Experience ### Senior Technical Integration/ Implementation Analyst @ Torani (R. Torre & Co.) Jan 2024 – Present | San Leandro, California, United States MAWM 2024 Distributed Scale WMS role out SL1 , SL3 & SL4 warehouse San Leondoro & North Beach CA location Oracle Fusion ERP integration Modernized Data Handling in Manhattan WMS: Successfully transitioned Manhattan WMS data output from XML to JSON format, enhancing system compatibility . Used interface transactions output to view the formats worked with Proficia Middle Layer Application Development team offshore . • Streamlining Oracle Fusion & Manhattan Integration: Leveraged Postman API to validate and refine data tags for seamless streaming between Oracle Fusion and Manhattan worked with middle layer Developer team SCI Reports IBM Cognos ### Senior Technical Product Manager / Implementation Client Services @ CVS Health Jan 2023 – Jan 2024 | Woonsocket, Rhode Island, United States Conroe Tx DC and Imperial DC product implementation • Have configuration experience analyzing business processes to optimize configuration in Stage. • Ensure testing of changes in Stage and migration to Production environment. • Applications used: Manhattan MAWM WMS 2024 and Manhattan Scale 2024. Issue Resolution: Label Printing & Tag Applicator • Label Printing: Fixed issue where pallet labels weren’t printing on mobile; enabled reprint option in configuration. • Tag Applicator: Resolved malfunction caused by Manhattan function errors; worked with Manhattan to disable a conflicting extension. ### WMOS Software Designer/Engineer Product Segment Division @ Discount Tire Jan 2022 – Jan 2023 | San Francisco Bay Area Overview**: Discount Tire provides a robust and flexible WMS solution to support all defined business processes and requirements. - **Capabilities**: The WMS allows for direct receipt of inventory from vendors and other Discount Tire sites, system-directed putaway, waving, picking, cycle counting, inventory management (status changes, net quantity adjustments, inventory types, etc.), packing, and shipment of cross-dock and other store orders from the warehouses. - **Outbound Shipments**: Shipments are completed within the WMS to domestic stores in the Fairburn site region, with all required shipping. Contributions Played a key role in the SAP ECC 6.0 platform upgrade to SAP Fiori app (mobile & desktop) for the MIM Merchandise Inventory Management system project. Led the business analysis and quality assurance activities for the new Tire Rack integration within Elgin Chicago / Dallas facility and contributed to testing the overall functionality. Worked closely with Discount Tire's 3rd-party logistics provider, DHL, to ensure minimal impact on business processes and system integration during the WMOS Manhattan upgrade to all Discount Tire facilities in Fairburn Boston, Dallas, and Chicago Elgin. Resolved MHE sort line issues, such as incorrect label reads and unit sort exceptions, and documented issues and checklists for future enhancements based on new operational requirements for projects such as SAP ECC to Fiori platform (desktop & mobile) and WMOS active X Cloud. Drove documentation of new business processes for general replenishment flow (inbound/outbound) cross-dock. Reviewed and edited documentation for e-commerce active Discount Tire Direct and Factory Tire Direct business practices. issue**: Handling newly found inventory and transferring inventory from WIP where LPN is no longer recognized, including the need for **reprint functionality**. - **Resolution**: Generating LON, capturing manufacturing dates using AI0004, and reprinting label ### Test EngineerManhattan WMOS & PKMS @ Williams-Sonoma, Inc. Jan 2021 – Jan 2021 | San Francisco Bay Area Demonstrated leadership qualities in the following job duties: Collaborated with delivery leads to ensure code performance and deployment met expectations, and partnered with them for unit testing. Modified product and delivery playbooks as per project initiatives, ensuring alignment with stakeholders and participating in daily Scrum meetings to provide project status updates. Developed acceptance criteria in Jira for each user story and epic statement, efficiently closing all open or assigned issues after fix implementation. Led client interactions and integration testing, including validation of interface file imports in Tibco using Kibana, functional testing, and UAT testing. Leveraged expertise in open-source automation tools, such as Selenium and Org Soft, to execute scripts. Used TMS application Descartes to validate the ASN dimension, weight cubing information from WMOS/PKMS and validated the system file transaction to various systems through Kibana and Tibco app. Updated WYNRIGHT system sorter information, such as hub details on shipping labels through USPS MI, UPS Puerto Rico, FedEx, Laser ship. Matched process flows in WMOS 2020 Active X Cloud with old system PKMS and utilized TMS Descartes for fuel cost, ASN, and LTL truckload OMS Sterling Apps for PO/data creation and validations on order fulfillment. Possessed knowledge and experience in logistic systems, including Manhattan for their warehouse and transportation management systems. Currently upgrading from WMS (very old customized version) to WMOS (open systems version). Proficiently utilized WSI environment tools such as ProShip for shipping logistics out of the distribution centers, Decart for routing/scheduling for furniture deliveries, and IBM Sterling OMS. ### Technical / Configuration Product Manager/Lead App Dev- Supply Chain, @ Safeway Jan 2017 – Jan 2021 | Pleasanton , CA As a team lead, I was responsible for managing the following projects and tasks: Infor EXE WMS Project: Led a cross-disciplinary Supply Chain IT team and supported WMS Platform Integration and OMS / Order Management Scheduling process. Worked closely with developers and vendors to ensure configuration changes were validated in Dev instances. Designed, configured, implemented, and tested WMS Infor system for various Safeway Distribution DC Centers. Resolved configuration issues, created white papers, and participated in deployment change activities. Blockchain Project: The project involves tracking a product's journey from the source supplier to the destination store, with the scope limited to the product's entry and exit from the warehouse. The supplier pallet is received at the warehouse, and only the pallet label is scanned, not the case labels GS-1. After depalletizing, the pallet is placed in a pick slot. Created Data flow Subject to count : Led the project team in the development and implementation of the Subject to Count Warehouse Report project. Resolved the Invound report for subject to count upon delivery Extracted report out of EXE WMS Infor M3 Project: Project The Haggens Milk plant conversion project aims to streamline the ordering process for newly converted Haggen stores using in-house systems, with possible expansion of functionality Infor M3 is a comprehensive enterprise resource planning (ERP) software solution Led as a subject matter Solutuon team player. Other leadership functions include: Supported five WMS go-lives throughout the US and helped improve configuration and workflow savings. Served as a liaison between the Albertson business teams and IT (Information Systems Teams) as well as Supplier Operation teams to develop process and systems solutions. Led, supported, and monitored the performance issues for Infor WMS Application. Participated in deployment change activities, resolved configuration issues, and created white papers. ### WMOS Support Engineer Manhattan @ Gap Inc. Jan 2017 – Jan 2017 | Fresno, California Provided implementation support and issue resolution for the Fresno Distribution Center CA using Manhattan WMOS 2015, Pyramid WCS, Jessie, and Poet. The project involved L2 and L3 support for high-level systems, including Poet, which is a homegrown system that sorts and releases orders based on the system, consolidates packages, and prints labels from the Putwall. Pyramid manages put wall and multiple order pack stations, while Jessie manages carrier rates based on box size and charges and handles label printing requests from WMOS. The WMS receives updates on Putwall orders from Poet, manages inventory and picking, and executes transactions such as receiving, waving, and picking. This project also involved managing the constant influx of orders from Gap's e-commerce site and unit sorting singles in the unit sortation location. ### Sr - Technical Business Analyst @ Orchard Supply Hardware Jan 2016 – Jan 2017 | San Jose, CA As a Technical Business Analyst at Orchard Supply in San Jose, I performed the following duties: Conducted in-depth analysis to solve complex problems, utilizing my knowledge of business processes and data-centric application issues. Led multiple high-level projects from the discovery phase to implementation, following the Software Development Life Cycle (SDLC). These projects included Freight Inbound/Domestic/Transfer Freight, WMS Upgrade 2015, and MI9 Retail ERP Implementation. Reviewed and updated business process remapping for various IT and business areas, such as Accounting, Marketing, and Supply Chain, to ensure their alignment with organizational goals and objectives. ### Sr Business Analyst Claims & Payments @ Kaiser Permanente Jan 2016 – Jan 2016 | Oakland, CA Project work was working with National Payment Integrity Team. Clinical Review Dept. ( Clinical Systems, Epic Tapestry Data Integration , Reviewing Claims 837 etc ) ### Contractor - Business Analyst / QA Specialist @ Restoration Hardware Jan 2015 – Jan 2015 | Corte Madera, CA PKMS WMS Testing Knighted KCS WMS AS400 OMS Sterling ### IT Business Analyst Network information Services Consultant @ Symantec Jan 2015 – Jan 2015 | Mountain View, CA As a technical professional, my responsibilities in the Disaster Recovery project at Symantec Corporation included: Conducting personal interviews, brainstorming sessions, and teleconferences to gather business requirements. Collaborating with both clients and technical teams to effectively communicate business needs and follow up on project status. Specifically, working on the Disaster Recovery project for Symantec's Ashburn Build Project and DRaaS/Resiliency, which aimed to provide full Disaster Recovery services in the Ashburn VA Data Center by delivering the remaining enabling services and tools. The NGSDC - DraaS/Resiliency project enabled Symantec IT to locate HA/DR (High Availability/Disaster Recovery) services outside of the Main IT Data Center in Tucson, AZ (TUS3), which was the primary benefit of the project. ### Tesla – Lead MES (NPI & IT Applications) – MES (Apriso FlexNet) @ Tesla Jan 2014 – Jan 2015 | Fremont CA As a technical product consultant at Tesla, I worked on three distinct assignments, including the Apriso MES upgrade, the Tilburg project, and the Warp ERP integration. My duties involved providing leadership in improving the MES application's business processes to support and enhance IT applications and new product introduction teams. For the Apriso MES Warehouse Management System replacement project, I identified issues such as missed transactions, barcode label issues, and problems with ordered quantity and ASN. I worked with business users, managers, and operations staff to optimize current technologies and build an MES application that improved workflows in LP movements, direct moves, split LP, and receiving transactions. I also created functional specifications and user solutions for expired shelf life, direct move, split RO, inventory look-up transactions, and replenishment moves. Additionally, I worked on the Warp ERP integration project and used various software tools such as Confluence Editor, Web API 2.x, Balsamic Software, Angular JS Google, and SQL Server 2008/12/14 to optimize the MRP and ERP application. I collaborated with production, material planners, and procurement staff to locate missing transactions and find a solution. Overall, I demonstrated leadership and technical expertise in improving the production line's efficiency and streamlining manufacturing MRP processes at Tesla ERP system ( Warp Drive ) - Confluence Editor - Web API 2.x - Balsamic Software ( UI Mockups Wireframes) - Angular JS Google - Team Foundation Server -TFS - SQL Server 2008/12/14 - Oracle 11g & - MRP , - ERP Application Warp Drive Tesla owned - Apriso MES 9.5.3 with Flexnet Backend ### OHL (now Geodis) – WMS Support Manager - Manhattan WMS @ OHL Jan 2014 – Jan 2014 | San Bruno CA Led IT WMS Support team and Resolve Customer PO, Inbound, Outbound Issues. From the perspective of system maintained and issue resolution including validating Customer Order details. OHL was mostly maintaining the Warehouse Inventory for Customers like Walmart and H and M. Participated in Team Building Activities and Document Retention Use Cherwell Incident Tracking Application to ensure Issues are being addressed and resolved Daily Participated in Customer and Inhouse Calls Build Rapport with Implementation team and other Functional groups another group especially Integration team Coached and helped with Development of WMS Support team in order to properly resolve incidents Available during after hours for unplanned events.Cert calls and also created incident RFO Report. Provided Daily Status to upper management of any pertinent issues Worked with Manhattan PSO team to ensure all SDN patches can be deployed in Standalone environment and all application issues per Customer solution are resolved Customers included Walmart, H&M etc ### Project Team Manager Manhattan WMS % TMS @ Performance Team Jan 2013 – Jan 2014 Performance Team (PT) is Third Party Logistics (3PL) company with experience in warehousing, distribution, consolidation, and transportation. PT has twelve domestic hubs strategically located near major ports, interstate highways, and intermodal rail line. Primary liaison for Nike and Contour, Big lots providing excellent support interfacing with cross-functional teams. Configured and Used WMOS Application to Add Users, locations and Security permissions per Requirements and Technical Specifications of Users needs at Distribution centers Sites. Configure Sys codes and related functional areas of WMOS against design specifications. Review and Perform test scripts for WMOS and WCS for QA confirmation. Develop integration exchange of XML files between WMOS and Host application. Analyze interface transactions between Oracle and WMOS to identify the cause of inventory variances. Reengineered existing process template and discovery solution document for PMO and IT. Worked Closely with Business Partners and upper management to improve the product solution offering. Revised Project Status template and ensured to add a new section for each project updates. Created and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion task, tracking all phases of the project product/service lifecycle. Used Internal PTT App and Microsoft Project in support Contour, Nike, TOMS. Created customizable and reusable project plans. Delivered positive results in the fast and ambiguous environment. Provided ideas to upper management in the decision-making process for client solution. Identified gaps and missing processes in QA and Change Management. Triage Showstopper issues to an agreeable resolution for the business. Followed the PMO Methodology and responsible for organization end to end Business/Functional requirements are created per Solution. ### WMoS Business Implementation Analyst - Manhattan WMS @ Kohl's Department Stores Jan 2012 – Jan 2013 | Menomonee falls , Wisconsin As a team lead and functional/technical consultant, my primary responsibility was to oversee the WMOS implementation and upgrade project, ( Manhattan )which involved upgrading the old WMOs 2006 platform to the new WMOs Manhattan 2012 platform. In this role, I: Led a team in designing, developing, and configuring the Manhattan WMOS 2006 software package to the 2012 release. Participated in all implementation activities for the project, ensuring that all Mods were upgraded and design issues with Manhattan were directly resolved. Attended Technical and Functional Design Meetings with Manhattan to evaluate new software features in the 2012 version. Conducted a comparison between the 2011 and 2012 base features and modifications that were currently present in the WMOS Application. Created new functional base and system requirements for new features, including Wave Optimization, Single Wave Concept, Inventory and Slotting, Replens by Wave. Utilized Tibco 7.9 Messaging Application to run XML Comparison at the Field length level between the 2006 and 2011 XML changes. Reviewed and validated the output file sent by Manhattan to ensure that product performance was working as designed. Acted as the primary point of contact for the client IT team, management, warehouse supervisors, and software end-users throughout the entire process of designing, testing, implementing, and supporting the WMOS product. Specialized in warehouse management systems for e-commerce fulfillment centers, ensuring that all business processes were understood and that the new Mods/design/configurations were tested to ensure successful product performance. ### Business Analyst @ FedEx Office Jan 2011 – Jan 2012 | Dallas/Fort Worth Area Performed Business Analyst duties for the Ecommerce Account Management System enhancement project , and actively involved in Account Access Data Architecture system. All the above tasks are being performed for Customer Data Management group and Business Intelligence group for FedEX Office and FedEX Services. Created Business and functional requirement documents for the impacting projects.Using approved templates from FedEx . Created Use Cases that shed the light on how the user will be using the system . Also created Visio flows and modifying the current and future application development Point of contact person for resolving IT Development issues Maintained Daily Meeting Minutes and also updated the task Issue list . Informed Management on high show stopper issues Worked with Business and IT in adding Data Requirements for a Data Migration Project with FedEx Services ### IMS Trainer / Business Analyst ( Contract ) @ DynCorp International Jan 2010 – Jan 2011 Leadership Qualities: Strong leadership skills to manage the BA, QA, and Training teams for the newly acquired software applications on the DoD LOGCAP IV project in Ft. Worth and Afghanistan. Ability to lead program optimization, continuous improvement, and implementation of best practices as a member of the Integrated Logistics Services Mobile Training Team (ILS MTT). Effective communication skills to provide strong, visible, and effective software training for all DynMRO V 10.3 and 11.0 Materials and Maintenance Module functions within LOGCAP IV program-wide. Proven ability to ensure training emphasizes consistent practices throughout the program and adherence to established procedures. Ability to act as an advisor to LOGCAP IV senior management and Deputy Program Manager. Job Functions: Managed the BA, QA, and Training teams to support newly acquired software applications on the DoD LOGCAP IV project in Ft. Worth and Afghanistan for Task Order South from the incumbent KBR in Aug. of 2009. Served as an IMS Trainer / Business Analyst for the LOGCAP IV Afghanistan (South) Task Order Contractor Support Office CSO, in accordance with Department of Defense (DOD) rules. Led program optimization, continuous improvement, and implementation of best practices as a member of the ILS MTT. Provided strong, visible, and effective software training for all DynMRO V 10.3 and 11.0 Materials and Maintenance Module functions within LOGCAP IV program-wide. Ensured training emphasized consistent practices throughout the program and adherence to established procedures. Acted as an advisor to LOGCAP IV senior management and Deputy Program Manager. Created Process Models and Organizational Flow Charts using Visio and PowerPoint applications to streamline and improve program operations. ### IT Specialist 11 / Business Analyst @ Ryder Integrated Logistics Jan 2007 – Jan 2010 Led functional design, business requirement studies, and system performance analyses. Implemented warehouse management systems for customers such Philips, ITCAN and Pitney Bowes. Tracked orders, shipment status along with load information. Communicated strategic and tactical business requirements to technical personnel, and technical challenges to senior business leaders. Developed Project Test Scope Document which defined the testing phase, cost estimate and project timeline. Worked with Manhattan Associates’ consultants and Ryder internal resources to objectively ensure that customer requirements were met using WMOS and PKMS. Ensured that code was migrated properly in system test environment. Performed all other duties as assigned for Business Analyst / QA and Data Migration team. Mentored several team members and new hires on multiple projects across multiple functional areas. Wore multiple hats by performing functions, such as business analyst, architect, developer and project manager. Applications : PKMS ( Warehouse Management app ) 2001 RL, 99.1, and 2003 ,I2 TM6 ( Transportation and Management application by I2 Technologies), Maddocks Truckmate 7.0 a DB2 based application created By TMW for Windows( Order Management and Transportation Manage App, Ryder Online Java based applications to Track orders, Shipment Status . ### Business Analyst / Implementation Automation Analyst - Professional Services @ Compuware Corporation Jan 2006 – Jan 2007 Performed Job duties as a Business / Quality Analyst in Professional Services Division of Compuware. Worked closely with SMEs and customers to define the high level Business requirements. Created and executed manual scripts to verify system requirements Manually tested the application. Monitor and trouble-shooted the problem of Probes and Robots which were used to collect data from different data centers of client site. Viewed in Network Vantage screen, the packets that were not collecting any data. Developed, wrote, and implemented test scripts using, Compuware Quality Assurance Test Suite.(QA Center)( Test partner 5.4, QA Reconcile 2.0, QA Director 5.0 ). As a Business Analyst developed and build strong working relationships with customers through proactive communication and delivering results in timely manner. Some of the Customers are included in here American Airlines , Conexis, and UMB Bank of Missouri. ### Information Analyst / Quality Engineer @ Dtech Telecom Billing Services Jan 2004 – Jan 2005 Tested accounting functions of a multi-faceted software designed to provide telephone services to customers. • Helped streamline organizational goals and processes by utilizing a POS system for billing needs. • Evaluated system capacity and functionality for routing phone calls through 4 servers and 11 trunk line servers. • Monitored and ensured the quality of data downloads from four telecom clients and their seamless integration into the system. • Oversaw reporting and functionality of the automated collections dialer to improve operational efficiency. • Delivered exceptional customer service to end-users by addressing inquiries and resolving issues promptly. • Posted payments and managed collections for overdue accounts, ensuring compliance with telecom client requirements. • Worked with telecom clients, including PCS (Public Communication Service), TIP (Texas Inmate Provider Service), APCI (Alexander Payphones), and Midessa Communications. • Gained experience in business process improvement and created business process flowcharts using Microsoft Visio. • Developed test scenarios, test scripts, and test plans for User Acceptance Testing (UAT) to evaluate requirements and identify discrepancies. • Handled an average of 100 calls daily with a 98% quality score, ensuring customer satisfaction. ### Process / Quality Engineer @ WebVision Inc Jan 1999 – Jan 2001 | Torrance, California, United States • Performed duties for both the Customer Support and Quality Assurance (QA) departments, ensuring seamless collaboration. • Developed, wrote, and implemented test scripts for the QA department to improve testing accuracy and efficiency. • Evaluated and approved tools using the Compuware Quality Assurance Test Suite for software testing and validation. • Defined and documented processes and procedures for the Customer Support and Supporting Services departments. • Researched and developed the Quality Plan for the entire company to align with business objectives and industry standards. • Established software documentation standards to maintain consistency and clarity across projects. • Assisted in the creation and implementation of the company’s System Development Life Cycle (SDLC). • Acted as Chairperson of the Software Selection Committee, collaborating with stakeholders to select appropriate tools and solutions. • Audited project timelines and worked with colleagues to evaluate and improve their processes. • Created development methodologies for the company, including the Waterfall Methodology and Extreme Programming Methodology. • Communicated with vendors to evaluate their products and ensure they met the company’s quality standards. • Administered and maintained server racks at the Torrance Data Center to ensure optimal system performance. ## Education ### Bachelor of Science in Information Technology, Computer Science & information technology The University of Texas at Arlington ### Electrical and Electronics Engineering Michigan Technological University ## Contact & Social - LinkedIn: https://linkedin.com/in/zulfi-ali-759a741 --- Source: https://flows.cv/zulfi JSON Resume: https://flows.cv/zulfi/resume.json Last updated: 2026-04-05